Review the eligibility requirements in the FAQs below prior to submitting an enrollment request. Energy Harbor will review your enrollment request for eligibility. Ineligible enrollment requests will be declined, notified, and when applicable, returned to the utility for default generation service.
Duke Enrollment Disclaimer: Your utility, Duke Energy, requires that your account is with or pending return to the utility for default supply service PRIOR to participating in an aggregation program. If you are currently served by another supplier, your aggregation enrollment request will be rejected by Duke. You should consult the eligibility requirements for this community before enrolling as you may not be able to return to your previous supplier under the same price or terms and conditions if your request is determined to be ineligible by Energy Harbor.
Eligibility Requirements and Frequently Asked Questions
All States and Utility Service Territories
Residents or small businesses that reside outside the geographic boundaries of a community or are not present on the list of eligible community accounts provided by the utility are ineligible to participate in a community aggregation program. Cities and villages are almost always excluded from township and county programs.
Customers participating in Percentage of Income Payment Plan (PIPP) or Customer Assistance Programs (CAP) are not eligible for community aggregation programs.
To the extent they can be identified, customers who are behind on payments to the utility will be excluded or declined enrollment into community aggregation programs.
Residential and small business accounts shopping with another supplier are not eligible for automatic inclusion in a program but may join at any time provided all other eligibility requirements are met.
Ohio Electric
Residents on a special arrangement with the utility such as net-metering are not eligible for Energy Harbor’s community aggregation programs.
Mercantile accounts with usage greater than 700,000 kWh per year or 100kW monthly demand are not eligible for automatic inclusion in a community aggregation program and instead must provide affirmative consent to join. Mercantile accounts may not always be eligible for the default community aggregation program price and must initiate a Service Request through Energy Harbor’s call center to determine eligibility for the program and the terms and conditions applicable to mercantile participation. Customers on small, medium, or large commercial utility rate codes and usage greater than 700,000 kWh per year or 100 kW monthly demand can always Request a Quote through Energy Harbor’s commercial sales channels without restriction.
Residents or small businesses who appear on the Public Utilities Commission of Ohio’s (PUCO) Do Not Aggregate list are not included in community aggregation programs but may join the program at any time provided all other eligibility requirements are met.
Illinois Electric
Small businesses with usage greater than 15,000 kWh are not eligible for aggregation but may choose from other competitive and utility supply offerings.
Community solar participants are not eligible for municipal aggregation programs.
Residents on a special arrangement with the utility, such as net-metering, are not automatically included in the program. A net-metering exclusive offer may exist for your community for residents who complete the utility required application and contact Energy Harbor to provide affirmative consent to join an aggregation program.
It may not be advantageous for a net-metering participant to shop with a generation supplier. For more detailed information related to net-metering with a supplier and the application process for Illinois, visit our Net-Metering page.
New Jersey Electric
Select rate classes, like small business or residential real-time accounts, may not be eligible based on community requirements for the program.
Small business accounts and residents on a special arrangement with the utility, such as net-metering, who have not provided affirmative consent are not automatically included in the program.
It may not be advantageous for a net-metering participant to shop with a generation supplier. For more detailed information related to net-metering with a supplier in New Jersey, visit our Net-Metering page.
Ohio Gas
Mercantile or medium to large businesses with usage greater than 5,000 CCF or 500 MCF per year or who operate three or more service locations are not eligible for community aggregation.
Please Note: If any account is identified as ineligible based on any of the above reasons after enrollment, even if previously served in a community aggregation program, Energy Harbor will take the necessary action to return the account to the utility for default service upon the next available meter read date.
You might be ineligible for a specific community aggregation program if your residential or small business service address is outside of the geographic boundaries of the community or is not present on the list of eligible community accounts provided by the utility. Some common reasons for this include:
- The service city or zip code in and of itself does not qualify as eligible for a program.
- Cities and villages are almost always excluded from a township or county program.
- Not all townships are guaranteed to participate in a county program.
- Communities eligible to be served through a county program are defined by the contract between the county and Energy Harbor, not the geographic boundaries of the county.
Additionally, your service address may be located in a community with its own registered aggregation program which may be inactive or under contract with another supplier
If your community is not registered for aggregation or has its own program, you are not eligible for neighboring, adjacent, or seemingly overlapping programs.
Should one of the above situations occurs, Energy Harbor will provide a notice of your ineligibility and where possible inform you if Energy Harbor serves another community program for which you are eligible.
Ohio: Energy Harbor does not offer net-metering on supply charges for residents and small businesses. Individuals with this special arrangement should remain with their utility to maintain the benefits of that service.
Illinois: Residents on this special arrangement with the utility who have not provided affirmative consent are not automatically included in an aggregation program. A net-metering exclusive offer may exist for your community for residents who complete the utility required application and contact the supplier to provide affirmative consent to join an aggregation program. However, it may not be advantageous to leave your net-metering arrangement with your utility.
For more detailed information or to begin the application process, visit our Net-Metering page.
New Jersey: Residents on this special arrangement with the utility who have not provided affirmative consent are not automatically included in an aggregation program. Similar to Illinois, it may not be advantageous for a net-metering participant to shop with a generation supplier. Residents may forfeit credits for electric supply service and delivery service, or both, if they switch to a generation supplier.
For more detailed information related to net-metering with a supplier in New Jersey, visit our Net-Metering page.
Fixed price means the price you will receive each month does not change. Carbon-free means the energy you use is backed by Emission Free Energy Certificates (EFECs). The majority of Energy Harbor’s EFECs come from one of our four carbon-free nuclear generation units.
For more detailed information on emission free energy, visit our Carbon-Free page.
Fixed price means the price you will receive each month does not change. Additionally, your electricity is paired with a Renewable Energy Certificate (REC). A REC represents the environmental benefit of electricity generated by a renewable energy resource like wind or solar. For every unit of renewable energy generated, a REC is created. For every kWh you use, Energy Harbor purchases an equivalent percentage of RECs from a renewable energy source, supporting national renewable electricity production.
Unless otherwise stated in the community choice aggregation notification or terms and conditions you receive, the percentage of the RECs paired with your electricity is in addition to your state-minimum Renewable Portfolio Standards (RPS).
Yes, but the specifics of budget billing will vary by state and utility.
Ohio
Duke Energy and FirstEnergy (Ohio Edison, Toledo Edison, and The Illuminating Company): your utility includes supplier charges in your monthly budgeted amount. No action is necessary to continue that service.
AES Ohio: customers who received a community aggregation notification from Energy Harbor, budget billing will automatically be provided to eligible residents who currently have budget billing with their utility AND at least 10 months of historical usage at their current service address. If you have less than 10 months of usage, you will still receive the community exclusive pricing but will be ineligible to budget the generation supply portion of your bill with Energy Harbor. For enrollment requests received by web or phone, Energy Harbor will not automatically budget the generation portion of your electric bill.
Once you have at least 10 months of usage with Energy Harbor at your current service address, please call 1-866-636-3749 to enroll in the budget billing offer available for your community.
AEP Ohio (Ohio Power and Columbus Southern): Energy Harbor will not automatically budget the generation portion of your electric bill unless explicitly stated otherwise in the “Same Reliable Service” section of the community aggregation notification you received. For enrollment requests received by web or phone, Energy Harbor will not automatically budget the generation portion of your electric bill.
Once you have at least 10 months of usage with Energy Harbor at your current service address, please call 1-866-636-3749 to determine if a budget billing offer through Energy Harbor is available for your community.
Ohio Natural Gas Utilities: your utility includes supplier charges in your monthly budgeted amount. No action is necessary to continue that service.
Illinois
Ameren Illinois and Commonwealth Edison: your utility includes supplier charges in your monthly budgeted amount. No action is necessary to continue that service.
New Jersey
Jersey Central Power and Light (JCPL) and PSE&G service territories who received a community aggregation notification from Energy Harbor, budget billing will automatically be provided to eligible residents who currently have budget billing with their utility AND at least 10 months of historical usage at their current service address. If you have less than 10 months of usage, you will still receive the community exclusive pricing but will be ineligible to budget the generation supply portion of your bill with Energy Harbor. For enrollment requests received by web or phone, Energy Harbor will not automatically budget the generation portion of your electric bill.
Once you have at least 10 months of usage with Energy Harbor at your current service address, please call 1-866-636-3749 to enroll in the budget billing offer available for your community.
If you have questions, wish to leave, or join the program, please call 1-866-636-3749, Monday - Friday, 8 am to 5 pm EST.
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